FREQUENTLY ASKED QUESTIONS
What Shipping Methods Are Available?
The shipments are shipped to your door via FedEx or UPS or TNT or GLS or DHL carriers.
Do You Ship Internationally?
Yes, we offer shipping to most of the countries worldwide. Yes, that includes Alaska and Hawaii without additional shipping fee.
How Long Will It Take To Get My Package?
Once the order is shipped, delivery can take 2-8 business days if shipped by air or road, and 4-5 weeks if shipped by sea.
How is my shipment packaged?
Shipments are divided into extremely cushioned and protected 20-40kg packs if shipped by air or road. In case of shipping by sea, the shipment is delivered to your door in a custom-made crate.
How can I check the status of my shipment?
You will receive a link for tracking, which will show the updated status of your parcel.
What are the prices for international shipping?
Shipping costs are included in the price of the items listed.
Is it possible to arrange the delivery for a specific date?
We cannot ensure the delivery for an exact date. You can arrange that personally calling your local office of the carrier. Please use the shipment reference number you got by email. Carriers can usually keep your parcels up to 5 extra days in their depot if you wish to have it delivered later.
What Payment Methods Are Accepted?
We accept credit cards (MasterCard, Maestro, Visa, American Express), as well as payments through direct bank transfer.
What taxes do I pay if I order from outside Europe?
There are no additional costs. Our international customers are exempt from paying VAT. US and CAN import customs duty rate is 0% for furniture from EU.
Orders & Returns
How do I place an Order?
Everniture accepts orders via the everniture.com website or by any kind of written correspondence. Orders get in the manufacturing queue after at least 50% payment. In case of ordering through the everniture.com website with electronic payment (debit or credit card), placing an order requires 100% upfront payment. In case of payment by wire transfer, placing an order requires at least 50% upfront payment. Any remaining wire transfer payment is due right before shipping.
Can I choose my slab(s) that you will use for my furniture?
Of course! You are part of the slab selection process either via whatsapp video call or via emailed photos.
What is your lead time?
Our standard turnaround time is 4-5 weeks including shipping. Each piece is made to order, by hand, one at a time.
We're wondering if you can have our furniture delivered faster than your lead time.
We are able to accommodate rush orders, however please note that there will be a rush fee of 20% added to your project. Turnaround time can be less than 2 weeks this way. Rush order takes 3 days more in case of custom fumed oak items.
We're interested in having you make a custom piece that isn't on your website and we have a reference image.
We are more than happy to accommodate these requests as long as we are able to add our own "Everniture" concepts to these pieces. This means the finished piece will not look exactly like your reference image. We do not copy/reproduce/replicate other designers work, out of respect to our craft and the people in the same line of work as us.
Do you offer special discount on large orders?
Special pricing is available for large shipments to North America (-20% from $10k; -30% from $30k).
How Can I Cancel Or Change My Order?
Returns may be accepted with Everniture's approval on non-custom orders. In the event a return is authorized, please note that the shipping fees (original and returning) cannot be refunded. If you would like to initiate a return, please contact us with your order information and issue you are experiencing. Refunds will be processed once the returned item is received if it is in the condition it was shipped.
How do I know whether the item is currently in stock?
Next to each product, you will see an indicator for whether the item is currently in stock.
What materials can be used for Everniture products?
For our furniture we use solid hardwood, which is sustainably sourced from Europe. Available wood species: Ash, Oak, Fumed oak (fuming level to your taste), Maple, Highly figured aspen. Stainless steel and/or safety glass can be incorporated upon request. Products are finished with extremely natural finishes containing plant oils and natural wax without any solvents.
How do I decide which bed layout will be right for me?
We made a bed comparison table which is included in the description of every bed product page. Furthermore, we recommend filling out the bed customization form that is also included in relevant product pages.
Where can I find the exact measurements for your products?
In each product description, we provide all technical details, including the measurements.
Do your beds come with a mattress?
Mattress is not included in the price. If you need real natural mattres, we can recommend a few producers local to you.
How are the products assembled and what tools do I need?
Due to the smart design of our products, they can be put together very easily following the provided instructions. Our furniture comes with built-in traditional joinery, that can be easily assembled and secured by wedges tapped in by the hammer included.
How should I take care of the products?
We suggest using a rug dampened with warm water to clean the furniture. After this cleaning you should use furniture wax to restore the original finish quality.
Can your products be customized?
Of course! Most of our pieces are custom made to your specifications. We recommend filling out the bed customization form.
What is the warranty on your furniture?
Our furniture is built to be passed down to your children and then to their children.
Can you stain the wood to a color that matches an existing piece of mine? What color options do you offer?
We don't work with stains. We are not fond of how they look on many of the woods we work with. Different colors are reached with different wood species available on stock: Ash, Oak, Fumed oak (fuming level to your taste), Maple, Highly figured aspen. Products are finished with non-toxic, natural finishes containing plant oils and natural wax.
Can I get a sample of the wood color?
Please contact us by email to get the wooden samples, which are available upon request.
What are the weight limits of your beds?
Due to the nature of solid hardwood and traditionally joined furniture, our products can withstand extreme loads. Our beds can easily handle even a metric ton as everyday use. Our bookcases can hold up to 150kg per shelf.